Troubleshooting: Browsing Teachers

## No Teachers Appearing in the Directory

If the teacher directory looks empty or shows very few results, an active filter is the most common cause.

1. Check the filter panel for any active filters
2. Click **Clear filters** or remove filters one by one
3. Reload the page if the grid does not update immediately

If the directory is still empty after clearing all filters, try refreshing your browser or opening the page in a new tab.

## Filters Not Returning Expected Results

**I selected an instrument but no teachers appeared.**
Not every instrument has teachers available at all times. Try broadening your search — remove the price or rating filter if those are also set — to see if there are any teachers for that instrument at all.

**The price filter is excluding teachers I expected to see.**
Teacher cards show a starting price. The price filter compares against that starting rate. Double-check that your filter range includes the price shown on the cards you expected to see.

## A Teacher's Profile Page Won't Load

If you click a teacher card and the profile page shows an error or fails to load:

1. Try refreshing the page
2. Go back to the directory and click the card again
3. If the problem persists, the teacher may have deactivated their profile — try finding another teacher

## The Contact Button Is Not Visible

The contact button on a teacher's profile only appears when you are signed in to your Tissimo account.

1. Check that you are signed in — look for your name or account icon in the top navigation
2. If you are not signed in, click **Sign in** and log in to your account
3. Return to the teacher's profile — the contact button should now be visible

If you are signed in and the button still does not appear, the teacher may have paused new inquiries temporarily. You can check back later or browse for other teachers.

## I Can't Find a Teacher for My Instrument

If your instrument does not appear in the filter list, or returns no results, it may not be covered on Tissimo at this time. The platform focuses on classical music instruments, so availability for less common instruments may be limited.

> **Tip:** Check back periodically — new teachers join the platform regularly. You can also look at related instruments. For example, a viola teacher may also offer violin lessons, or vice versa.

## I Messaged a Teacher But Got No Reply

Teachers manage their own schedules and response times vary. If you have not heard back after a few days:

- Send a short, polite follow-up message
- Reach out to other teachers at the same time so you have options while you wait

If a teacher is consistently unresponsive, it is a good sign to move on and find someone who is actively available.

## Still Need Help?

If you are experiencing an issue not covered here, contact Tissimo support. You can reach the Help Center from the footer of any page on tissimo.com — see [Contact Support](/help-center/contact-support) for the ways to get in touch.